I get an error when trying to pay. What should I do?

If your payment fails, try these steps:

• Check your payment details: Make sure all required information is correct.

• Check your balance: Ensure you have sufficient funds. If paying by card, check that it has not expired or been blocked.

• Try another browser or payment method: You can also clear your browser’s cookies or use a different internet connection.

• Try again later: There may be a temporary technical issue.

Before trying again, check whether the payment has already been deducted from your account.

Still having trouble? Contact our customer support team through this link. Include the error message and your chosen payment method so we can help.