Max Pro Warranty

How long is my product covered?

The warranty starts on the purchase date, or the delivery date if later.

• 2 years: Hair dryers, heat brushes, straighteners, curling irons, clippers, trimmers, airstylers and shavers.

• 1 year: Accessories and spare parts.

Lifetime Warranty is available for selected Max Pro straighteners and curling irons. Not all models qualify. Autocurlers, heat brushes, battery-powered tools and tools with a motor, such as hair dryers, are excluded.

Check your product page to see whether your model qualifies. Eligible products must be registered within 30 days of purchase. More information is available through this link.

What does the warranty cover?

The warranty covers defects caused by faulty materials or manufacturing, provided the product is used as intended and according to the manual.

Once we confirm that the defect is covered by the warranty, Max Pro will repair or replace your product free of charge. If a specific part or color is no longer available, we will provide a functionally equivalent replacement.

Products purchased from the Max Pro outlet are also covered by our standard manufacturer’s warranty, unless stated otherwise on the product page.

What is not covered?

The warranty does not cover:

• Normal wear and tear, including worn brushes, batteries and filters.

• Damage caused by accidents, misuse, negligence or failure to follow the manual.

• Damage caused by insufficient maintenance.

• Damage caused by transport, weather, power outages or voltage fluctuations.

• Damage caused by incorrectly installed or non-original parts and accessories.

• Repairs or modifications carried out by anyone other than Max Pro or an authorized repair provider.

• Products purchased from unauthorized retailers, outlet stores or second-hand stores.

How do I make a warranty claim?

Follow this link to access the form. Attach your proof of purchase or delivery and a description of the defect. Keep your proof safe, as we need it to process your claim.

Other warranty conditions

All warranty work is carried out by Max Pro or an authorized repair provider. Replaced parts become the property of Max Pro. Repair or replacement does not extend the original warranty period.

This warranty is additional to your statutory rights and does not affect them.